Returns and Refund Policy

You have the right to cancel your order within 30 days without providing any reason.

The deadline for canceling an order is 30 days from the date on which you received the goods, or on which a third party designated by you, other than the carrier, took possession of the delivered product.

To exercise your right of cancellation, you must inform us of your decision by means of a clear and unequivocal statement.

You may notify us of your decision by email at:

sav@lumieredor.fr

We will reimburse you no later than 30 days from the date we receive the returned goods. The refund will be issued using the same payment method used for the original purchase, and you will not incur any fees for such reimbursement.

Conditions for Returns

To be eligible for a return, please ensure that:

• The products were purchased within the last 30 days.

• The products are in their original packaging.

The following products cannot be returned:

• Products made to your specifications or clearly personalized.

• Products that, by their nature, are not suitable for return, such as products that deteriorate rapidly or have exceeded their expiration date.

• Products that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery.

• Products that, after delivery, have been inseparably mixed with other items due to their nature.

We reserve the right to refuse the return of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the products.

Please send the returned products to:

Av. Arapongas, 430
Centro
Arapongas – Paraná
Brazil

We are not responsible for goods damaged or lost during return shipment. Therefore, we recommend using an insured and trackable shipping service.

We are unable to issue a refund without actual receipt of the returned goods or proof of delivery of the return shipment.

Gifts

If the product was marked as a gift at the time of purchase and shipped directly to you, you will receive a credit for the value of your return. Once the returned product is received, a gift certificate will be issued to you.

If the product was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to later give it to you, the refund will be sent to the gift giver.

Contact Us

If you have any questions about our Returns and Refund Policy, please contact us:

Email: sav@lumieredor.fr

WhatsApp: +55 (41) 98517-5369